Booking Job Over Phone:
Please be as thorough and candid as possible when describing your unique move job. Having accurate job details in advance will help ensure team efficiency. Knowing prior to your move: the residence size, # of stair flights (in & out), description of large and heavy items, long walkways over 50ft, most dismantling and reassembling needs, multiple destinations, and any other pertinent move details are important to us as your moving company. Please feel free to call us anytime after your initial phone booking to further discuss your job details.
Appointment Cancellation / Change:
Please call AND email us ASAP if you need to change or cancel your appointment. Please note that you will forfeit your deposit.
Try to arrange for parking for the moving truck at both destinations. The closer we park to your house/building the quicker and efficient the move will be.
Being FULLY PACKED prior to the crew's arrival will make your move fast, safe, and cost-effective. Here are some packing/moving tips:
*Do not leave any small stuff without packing.
*Pack and protect all fragile items.
*Use small boxes for books.
*Make sure boxes are full and close flat in order to stack.
*Leaving the boxes at the front will increase job speed (if desired).
*Label boxes clearly and include the room they belong to.
*Have a plan for furniture arrangement.
*Dressers, cabinets, etc. should be emptied prior to team arrival.
*Small fragile, valuable, and sentimental items should be moved by client.
*(This includes medicine, jewelry, small paintings and glass items, electronics, etc).
Make elevator reservations in advance with your building manager.
Make storage reservations in advance and be aware of hours of operation.
Please let us know ASAP if proof of insurance is required.
Children (pets too):
Please keep safe and clear during move (Very Important)
Delicate Floors / White Carpets:
Have protected before team’s arrival. We do carry carpet runners to make pathways only.
We recommend using mattress bags for protection. They're about $5 at any local storage facility.
We can disconnect most appliances. We don't reconnect gas and water lines.
Please respect our liability concerns and do not enter ramp or back of truck.
Personal Presence / Cell Phone:
Stay present during the move & always keep phone handy.
We offer disposal services. The cost is specific to weight/size of the items.
Safety is Top Priority:
Please do not rush or pressure movers to do unprofessional work.
Final Walk Through:
Check that nothing was missed/forgotten before movers depart.
We are at your service and here to help you!